Category not listed (see description for job specification) / Management

Quick Service Supervisor

Part Time

Position:                Hospitality Supervisor, Quick Service

Department:           Hospitality

Reports to:             Manager/Assistant Manager/, Hospitality

 

It has been a long 18 months since we have hosted fans at Rogers Arena, and we are excited to create memorable moments for our fans and guests once again. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!

POSITION SUMMARY:

An integral part of the hospitality team, Quick Service Supervisors lead a respective team during games and events at Rogers Arena and provide coaching to ensure each fan receives exceptional service. This is a part-time, hourly, event-based position.

A typical shift includes:

  • Leading a respective team and providing ongoing coaching and recognition to team members to ensure exceptional hospitality is provided and the fan experience is exceptional
  • Contributing to building a high performance team by actively partnering with all staff of Rogers Arena
  • Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

  • Must be at least 19 years of age
  • Must be able to work weeknights, weekends, and holidays with a start time of approximately 4:00pm
  • Must be able to safely lift up to 35 lbs.
  • Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
  • Completion of Serving it Right Certificate
  • Excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
  • Strong communication and listening skills and the ability to communicate with guests and respond to inquiries
  • Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience
  • Proven front line customer service leadership in a Quick Service setting
  • Non-Canadian residents must hold a valid work permit expiring no earlier than October 2022

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment.  Canucks Sports & Entertainment is committed to building and supporting a diverse team.

 

Canucks Sports & Entertainment (CSE) is committed to taking all reasonable precautions to provide a safe and healthy environment for all employees, fans, 3rd party partners, volunteers and other visitors to our workplace. Large indoor gatherings are an essential component of our operations. As such, it is a condition of this employment that successful candidates be fully vaccinated for Covid-19 and provide confirmation of vaccination status prior to their start date, subject to any approved reasonable accommodation.

 

This position will remain open until filled.